Your Learning Platform.
Strategic lead on the enterprise-wide migration from Fuse LMS to Cornerstone Learning for a 25,000-strong workforce, consolidating 14 disparate business areas into a single, secure, and analytics-driven learning platform.
a single unified platform
The Challenge.
The British Red Cross's existing Fuse LMS lacked the robustness, analytics capability, and scalability required by a large, modern organisation. Training resources were fragmented across 14 separate business areas, creating inconsistency, duplication, and significant administrative burden. A unified enterprise platform was needed to consolidate provision, strengthen data security, and enable evidence-based decision-making.
Fragmented Infrastructure
14 disparate business areas held their own learning resources, creating duplication, uneven access, and a complete inability to gain a holistic view of learning activity and compliance.
Scale and Complexity
Migrating content, configuring systems, and securing buy-in from a 25,000-strong user base spanning staff and volunteers required meticulous project planning and disciplined stakeholder management.
Methodology.
A structured, multi-phase implementation methodology was applied, covering requirements gathering, content migration, system configuration, security architecture, and comprehensive user acceptance testing before organisation-wide rollout.
- Step 01
Requirements Gathering
Extensive consultations were conducted with stakeholders across all 14 business areas to ensure the Cornerstone configuration precisely addressed organisational needs.
- Step 02
Content Migration Strategy
A complex migration plan was developed and executed to consolidate learning resources from the legacy Fuse LMS and all business units, requiring meticulous coordination and quality assurance.
- Step 03
Security Architecture
Cornerstone's hierarchical structure was leveraged to implement a granular, role-based access permission model alongside robust user authentication protocols.
- Step 04
User Acceptance Testing
Comprehensive UAT was conducted with representatives from across departments to validate system features, functionality, and performance prior to rollout.
The Approach.
Stakeholder management was treated as a strategic function, not an administrative task. Across a project of this scale, maintaining trust, managing expectations, and communicating progress to a large and diverse group was as critical as the technical execution.
- Responsive Design
The platform was configured using responsive web design principles, ensuring seamless access across desktops, tablets, and smartphones for a widely dispersed workforce.
- Unified Learning Experience
Consolidation of 14 resource libraries into a single access point removed friction for learners and significantly reduced the administrative burden on training teams.
- Proactive Risk Management
Potential risks were identified early, with contingency plans in place to maintain project trajectory when challenges arose during migration and configuration.
- Governance and Documentation
Clear milestones, responsibilities, and timelines were documented throughout, providing a transparent governance framework for all stakeholders.
The Impact.
The migration unified 25,000 staff and volunteers onto a single platform, consolidating 14 separate resource libraries and cutting L&D administration time by 47%. Organisation-wide completion rates rose by 31% in the first year post-migration, and a 98% UAT sign-off rate prior to rollout reflected the rigour of the testing and stakeholder validation process.