Information
Security
This project involved the design and development of an engaging, gamified information security training pathway built using Articulate Storyline 360 for Places for People in 2024. A key driver for this project was the need to replace an existing information security training course that presented significant challenges for learners. A key focus of the new project was incorporating gamification elements to enhance learner engagement and knowledge retention. Extensive stakeholder collaboration and thorough market research into existing information security training programs informed the design and development process.
The Challenge
The existing information security training course for Places for People served 16,000+ learners annually but suffered from poor user experience design. Learners faced navigation frustration and low engagement, resulting in minimal knowledge retention. The course failed to accommodate modern learning preferences—it lacked microlearning modules and did not fit busy schedules.
The Redesigned Solution
The redesigned information security training pathway transformed mandatory compliance into engaging, accessible learning. With gamified elements, microlearning modules, and an intuitive interface, the course successfully increased knowledge retention across 16,000+ users while maintaining rigorous security standards.
- Engagement & Retention — Gamified elements and microlearning significantly improved learner motivation and retention.
- Accessibility & Scale — Elevenlabs voice-over and accessible design ensured 16,000+ diverse learners could engage effectively.
- Measurable Outcomes — The "Information Security Passport" provided clear, verifiable proof of completion.
Experience an eLearning module
Interact with the "Information Security" learning module below and experience what we built for our community.
Solution Architecture
A learner-centered design approach was adopted, incorporating gamification principles and microlearning strategies. Market research was conducted to understand the specific pain points of the learners and identify best practices in information security training. Stakeholder input was gathered throughout the project lifecycle to ensure alignment with organisational goals. The solution included:
Gamification
Incorporation of points, badges, leaderboards, and interactive scenarios to motivate learners and reinforce learning.
Microlearning
Breaking down the content into modules of under 15 minutes, utilising microlearning chunks where necessary.
Intuitive UI
Creation of a clean and intuitive user interface to address the navigation issues of the older course.
Interactive Storyline 360
Leveraging Storyline 360's interactive features to create immersive learning experiences, including branching scenarios and simulations.
Voice Over
The use of Elevenlabs to provide professional voice-overs for the entirety of the course, enhancing accessibility and engagement.
Accessibility
Interweaving accessibility standards throughout the design and development process to ensure the course met the needs of all learners.
UAT Testing
Extensive User Acceptance Testing (UAT) was conducted to ensure alignment with project goals and identify any areas for improvement.
Project Gallery
Measurable Impact
Completion Rate
93% completion rate achieved across 16,000+ learners.
Phishing Report Uplift
35% increase in the reporting of phishing attempts.
Highest Rated Course
Highest rated course out of all new releases over the last 3 years.
